FAQ

Welcome to the FAQ (Frequently Asked Questions)This section summarizes the frequently asked questions.

Where are rates and availability ?
In the sub menus Nature ski lodge Sterwen and chalets farm duVillaret at rates and availability.

How to book ?
To book one of our houses, nothing's easier.
Once your choice is made, you just have to check the availability under the heading tarifs availability then complete the form at your disposal.
This form is not a reservation but a request for availability. If the house is available we will confirm as soon as possible the opportunity to have you to stay. We will send you a contract and a full description. To confirm the reservation we ask 30% deposit by bank transfer and to return the signed contract by email. The balance is due 8 weeks before arrival.

Instant booking
Contact us. It is possible to book immediately using flywire by credit card. We will send you at the same time the contract and description.

Canceling rental
If you need to cancel and we get to re-let the period we will refund 100% stay

Payments in euros
By transfer or check
CB via flywire +1,3%

Payment in £ sterling or foreign currency
free via Flywire with the guaranteed cheapest exchange rate of market

The damage deposit
in case of possible damages during your stay, a deposit with the amount shown on your contract will be requested.
We do not cash it and it will be returned at the end of your stay, after state of premises.

Our houses are they ski to the door?
No, our homes are not located in the heart of a ski resort, so you will not be able to put your skis on the doorstep…
However at chalets farm du Villaret you just have to walk 200m to take the village lift to Peisey-Vallandry.
At chalet Sterwen no less than three lifts are within 6 km to Les Arcs 1600, Montchavin la Plagne or Peisey-Vallandry

Access to the ski pistes
Chalets farm du Villaret : the free village skilift Lonzagne will take you up to Peisey-Vallandry. This is the start of ski slopes with ski rentals, ski schools and kindergarden nearby.
The gondola lift to La Plagne Les Coches starts at the arrival of village skilift.
Chalet Sterwen : The fastest is to drive 6km in less than 10 minutes to go to Montchavin with ski rental and ski school. Without car a shuttle passes in front of chalet for the funicular to Arc 1600 6km away and less than 10 minutes by car. The ascent last 7mn ski school is at the top and ski rental with ski lockers is at the bottom..

The free parkings
At chalets farm du villaret the village parking is either at the entrance or at the exit of the village. You will be able to park in front of chalets time to unload.
At chalet Sterwen you can park in the garden and use our covered carport.

Kitchen equipment
our kitchens are equipped with dishwasher, Washing machine linen Dryer (the dryer is common at villaret) oven, microwave, classic coffee machine.( + Senseo coffee machine at Tannerie and Laiterie), kettle, toaster, raclette and fondue device

The arrival and departure

We need time to clean the houses but will do our best to facilitate your arrival.
Arrivals usually take place between 16h and 19h. We ask you to inform our partner by email or telephone before arrival. Once on the road to confirm your arrival time by phone or sms.
Times may beings arranged according to your and our constraints. Departures take place no later than 9 am on the last day of your stay.
If you arrive early you can leave your luggage in our premises.

Is the linen is provided ?
No linen is an option to order from our partner.

Keys and services with our partner
We have a partner to give keys and services with a professional and friendly couple.
The pack with final cleaning mandatory in season will be paid directly to them
Options bed sheets12€/bed towels 5€ bath robes 6€ bed made 5€ and specific services will be to order in advance and paid directly to them.

Cleaning
We have made final cleaning packs with 2 timber bags and tea towels at competitive rates. In winter 140/150 € for larger chalets 90 € for chalet Fruitière. In summer 90 € and 60 €. The houses are big and have plenty of bathroom and wc. To avoid cleaning problems these packs are mandatory in season and to pay directly to our service.
Out of season you can do the cleaning yourself if you wish.
In all cases we ask you to leave the houses in a normal state of cleanliness. bins emptied, dishwasher tidy, clean oven.
Cleaning supplies are available in each chalet. Please contact us if you find that something is missing.

wifi
Is provided free of charge in all chalets.

Skis storage rooms
Ski rooms are provided for each chalet.
However you can rent lockers to leave your skis at our partner Intersport in Peisey-Vallandry or et the funicular at Polaire Star.
Note that we have excellent relationships with these shops and that you can rent these lockers even if you do not rent skis with theml

Bike storage
You can leave your bikes in a closed area

Babies / children
We have Baby cots, high chairs, pots. Tell us in advance.

The restaurants
L'ancolie in Nancroix is ​​a must for mountain cuisine.
The petit hibou or le fer à chaval in les Lanches are two typical mountain restaurwith cosy atmosphere.
The 3 Glaciers in Montchavin for its cosy decoration and excellent welcome from us.
Landry has two restaurants at 500m from chalet Sterwen. In Bourg Saint Maurice you will find a wide choice of restaurants.

Shopping
Chalets farm du Villaret : food, butcher, boulanger, cheese maker, sports store walking distance from our houses
Chalet Sterwen : a deli diet bread in the village of Landry 500m
Supermarkets in Bourg Saint Maurice Landry 6km and 15km from Peisey Nancroix

smoking
Smokers can smoke outside. For respect for non-smokers It is not possible to smoke inside.

The sauna
Plain wood saunas are self-service and easy to use

Le hot tub at chalet Sterwen
It is a wooden barrel in the garden with immersed wood stove
It is an option to arrange at your arrival with our partner. The rate is € 50 for 2000l water PH control and starting the wood stove. One to two evenings per week are more than sufficient.

State of roads in winter
If snowfall, the roads are plowed and salted several times a day. However, It is strongly recommended that your vehicle is equipped with snow tires and / or a pair of chains.

Animals
Animals are not permitted unless specifically approved for Well behaved pets to the extent that there is no possible damage and the house is kept clean.

House Rules
We will send you the house rules on demand

Parties
Our homes are in quiet villages. It will be important to respect the neighborhood and do not make noise after 22h.